RETURN PROCEDURE

The return request for one or more items from an order can be made within 14 days from the delivery date. The shipment to Base Botique must take place within 14 days after receiving the return instructions and the return waybill.

The customer is required to send a written request regarding their intention to return the item to customercare@basebotique.com, specifying the order number and the item(s) they intend to return. The customer will then receive the instructions for completing the return.

The return is subject to the following conditions:

• The product must be returned to Base Botique intact, unused, unwashed, unstained, and undamaged, and must be returned in its original packaging, complete with all parts (including packaging, documentation, and any accessories). To help protect the original packaging, we recommend placing it inside a second box and writing the return address of Base Botique on the outer box.

• The product must be returned with all original labels and identification tags still attached.

• In all cases, labels or adhesive tape should not be applied directly to the original product packaging.

Base Botique reserves the right to verify that all of the above conditions have been met. Returns that do not comply with these conditions may not be accepted or refunded.

Any return shipping costs, including customs duties where applicable, are the responsibility of the customer.

Once the returned product has been inspected and its condition verified, the refund process will begin and may take up to 7 working days.

If the product meets the return conditions, the refund will be issued using the same payment method used for the original purchase. If the payment was made by bank transfer, the customer must provide their bank account details during the return request so the refund can be processed.

If the customer receives an item different from the one ordered, they must promptly contact customercare@basebotique.com and report the issue. After the necessary verification, Base Botique will arrange the return and provide a replacement or refund, as appropriate.